The First AI Shopping Assistant for E‑commerce
Use Clerk.io’s AI Chat feature to turn your online store into a 24/7 shopping assistant. Helps every visitor find the right product, get their questions answered, and feel confident about their purchase—without needing live support.
Trusted by 2.5k+ e-commerce leaders
Why your store needs our AI Chat
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64% of all online shopping occurs in the evening, when human support teams are typically offline
Shoppers decide within 7–10 seconds whether your site is worth their time. If they don’t get the help they need fast, they bounce—usually straight back to Google.
Up to 30% of returns stem from buyers feeling unsure at checkout—missing out on that crucial moment of guidance .With half of your audience going unsupported due to time zones, weekends, or language gaps, your store is losing massive sales potential
With half of your audience going unsupported due to time zones, weekends, or language gaps, your store is losing massive sales potential
Explore the key
features of our Chat
Personal Assistant
Reduced Returns
Product-Specific
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Exit Intent
Problem-Based
Guidance
Tracking
Text-to-speech
Escalation
AI Chat as a 1:1 Sales Assistant
Make your online store more helpful than physical retail staff.
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Assists first-time visitors with personal shopping help
Guides gift-buyers with high conversion suggestions
Detects indecision and help shoppers solve problems
"It’s like having a support agent that works around the clock, helping customers get instant answers and personalized advice - increasing our chances of making a sale."
Reduce Returns
Returns are one of the biggest margin killers—especially in fashion. Clerk.io’s AI Shopping Assistant detects when shoppers add multiple sizes and proactively offers sizing help before they check out.
Prevents costly returns with real-time fit guidance
Reduces environmental and logistical waste
Enhances customer satisfaction
“Best e‑commerce tool on the market. Clerk.io is in my experience the best tool for product recommendations and search.”
Answer Questions About Complex Products
When customers hesitate over specs or product details, Clerk.io steps in with instant, product-specific answers.
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Detects hesitation and offers help without leaving the page
Reduces returns caused by product confusion
Increases conversions on technical or high-consideration items
"Chat has helped find and assist customers online and in the store. Our service team also uses it daily as a sparring partner and reference tool."
Exit-Intent Recovery
Instead of basic popups, Clerk.io offers intelligent guidance just as shoppers are about to leave.
Understands what shoppers are browsing
Makes tailored suggestions before they exit
Turns paid traffic into retained traffic
“Our Conversation Rate increases, the Usability as well and the Bounce Rate decreases!”
Problem-Based Shopping
Shoppers often search based on what they need to solve—not the product name. Clerk.io lets them describe the problem, and the AI Assistant identifies the right product.
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Understands intent, not just keywords
Works across DIY, automotive, electronics, and more
Mimics a knowledgeable in-store employee
“Chat has helped find and assist customers online and in the store. Our service team also uses it daily as a sparring partner and reference tool.”
Personalized Product Guidance
Clerk.io proactively recommends bundles, upgrades, or accessories based on shopper behavior and page context.
Increases AOV with upsells and cross-sells
Helps customers find the “better fit”
Tailored to each unique shopping session
“Great system to improve on customer personalisation and recommendation for your online store”
Smart Order Tracking
Order tracking is built in. Customers simply ask, and Clerk.io responds with secure, real-time updates.
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Reduces support volume
Sends shoppers to their tracking page
Fully private and compliant
“The real value of an AI chatbot isn’t about replacing people — it’s about freeing us up to focus on what really matters: growing the business."
Text-to-speech and Multilanguage
Clerk.io’s AI Assistant supports multiple languages and even lets shoppers speak instead of type.
Automatically responds in the shopper’s language
Speech-to-text built in for accessibility
Expands your reach across borders and user types
Effortless Escalation
When a human needs to take over, Clerk Chat passes full conversation context to your support team—no loss of data, no repeated questions.
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Forward chat logs and summaries to support
Integrates with any helpdesk
Ensures smooth handoffs for complex queries
"The AI Chatbot is helping us sell while we sleep, and we couldn’t be happier with the results."
The results speak for themselves
35.4
%
Increase in order value
1.23
Extra products
11.7
%
More subscribers
9.3
x
More likely to convert
Real averages across all e-commerce stores using Clerk vs. those who didn’t within the same quarter.
Want to see how Clerk's Chat works?
Simply request your personalized demo
Completely free of charge
Book the best suitable timeslot for you
See Clerk in action with your own products
No complex sales pitch, just a platform tour
Our solution is comprehensive
and future-proof
One unified platform
Clerk's real power shines when Search, Recommendations, Audience, and Email are combined, providing you with a single and cohesive platform to facilitate crucial e-commerce functionalities.
Completely cookieless
We prioritize user privacy, making the Clerk platform entirely cookieless and free from storing customer data. This ensures GDPR compliance and helps build trust with your customers.
Works out-of-the-box
Clerk works instantly with no learning period. You’ll see immediate results as it leverages prior buyer history and advanced AI algorithms to optimize your webstore.
