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• We apply a tier based pricing model based on your usage of our services.
• If your usage - over a three (3) months average - exceeds the usage limit of your current tier, then we may automatically upgrade your tier to an appropriate usage tier, or invoice you for the additional usage in accordance with the Clerk.io Terms of Service section F.

• Usage in accordance with your chosen tier
• Unlimited users on myclerk.io
• Access to multiple features relating to your chosen service, on myclerk.io
• Access to support

• Usage is based on API calls (Search, Recommendations and Recommendation emails), number of uploaded customers with an associated email (Audience), and number of sent emails (Auto email)
• You can find information on usage calculation here: How Usage Is Measured | Clerk.io Knowledge Center.

There are two types of pricing adjustments;

• General pricing adjustments; Clerk.io may adjust pricing with prior notification.
• Usage adjustments; If your usage exceeds your usage tier over a three (3) months period, we reserve the right to scale you to the appropriate tier going forward. Alternatively, we will invoice you for the additional usage in accordance with the Clerk.io Terms of Service section F. Clerk.io Terms of Service section F.
• In any case, the adjustments will be implemented the following month.

• Clerk does offer discounts for a longer commitment. 
• If you are a customer at Clerk.io, then you can always contact your CSM.

• Clerk.io offers two onboarding types as described here; Implementation
• We do not charge a “one-off” implementation fee, instead we invoice you for the agreed usage tier from the date of signature.
• Should you need additional assistance which is not included in our implementation packages (e.g. non-standard designs or additional domains), we charge a “Clerk.io Workday” priced at 99€ per hour.