Chat: The AI E-Commerce Chatbot That Gets the Job Done
Your customers shouldn’t have to wait hours for a response from customer support.
We believe every online shopper should enjoy great customer service, but traditional support methods often fall short.
That’s why we created Chat: an AI sales assistant specifically designed for e-commerce. Unlike generic chatbots, Chat is built to make your team’s job easier and provide your customers with the timely support they need.
We saw a problem: there wasn’t a chatbot that truly worked for e-commerce businesses. So, we decided to build a solution tailored to what e-commerce companies need—one that helps your customers quickly find answers, reduces your team’s workload, and improves the overall shopping experience.
With Chat, you’ll guide visitors to the right products, help them place orders, and provide the kind of personalized support that turns one-time shoppers into loyal customers.
Let’s take a closer look at how Chat’s features deliver the customer experience you and your customers deserve.
Get All Your Customers a Personal Shopper
Chat acts like a helpful sales assistant does in a physical store. Since it understands your industry and product catalog, it can easily anticipate your customers’ needs and suggest them the right products.
Due to its ability to understand natural language, your website visitors can converse with Chat as if they were talking with a sales assistant. They can ask questions such as: "What’s the best gift for a 5-year-old?" or "Do you have running shoes in size 8?".
By helping your customers easily find what they need, Chat eliminates their frustration of scrolling through endless purchase options and increases product discoverability.
Recommend Products Each Customer Will Love
Our AI sales assistant doesn’t just answer your customer questions—it helps boost sales by suggesting products your customers will love. For example, if a shopper is looking for a jacket, Chat can recommend matching gloves or scarves to complete the look.
If an item is out of stock, Chat offers similar alternatives to keep customers interested. It also highlights accessories and complementary products, making it simple for shoppers to get everything they need in one go. This not only makes shopping easier but also increases sales and customer satisfaction.
Help Customers in Real Time
When a customer is browsing your store and has specific product questions, such as “What materials is this jacket made of?” or “Is this available in another size?”, Chat can answer them right away with relevant information because it knows exactly what product they’re looking at.
Chat doesn’t stop there—it also answers general questions about shipping, returns, and other policies, simplifying the shopping experience. By learning from your content, Chat ensures customers always get the information they need in real-time, helping them make confident purchase decisions with ease.
Cut Costs by Automating Answers to Common Questions
We know managing customer inquiries can be expensive, especially when they’re about routine topics like “Where’s my order?” or product details. Chat helps you optimize costs by automating answers to common questions, allowing your support staff to focus their time and expertise on more complex issues.
With its ability to handle all customers simultaneously, Chat cuts down wait times and ensures efficient support without increasing your costs. It’s a smart solution that saves money while keeping your customers happy and your operations running smoothly.
Share Order Tracking Updates
As you know, "Where is my order?" is one of the most common questions customers ask your support team. To help you handle order tracking questions, Chat is designed to provide real-time order updates directly in the conversation.
Thanks to our deep integration into your e-commerce platform, Chat quickly locates tracking information and securely shares it with customers within the conversation—no need for them to dig through emails or search for details. Chat can even send them directly to the tracking page, making the process fast and hassle-free. It’s a simple way to improve customer satisfaction and keep your operations running smoothly.
Easily Direct Conversations From Chat to Human Support
Sometimes, customers need a personal touch—and Chat ensures the transition to human assistance is quick and easy. If a customer asks to speak with an agent, the conversation can be easily escalated to live support without any hassle.
Your support agents will receive complete summaries and chat histories, ensuring they have all the context needed to assist customers effectively. Plus, with smooth integration into your support system, handoffs happen without interruptions, giving customers the help they need quickly and effortlessly.
Protect Your Customers’ Data With Privacy and Security
Privacy and security are at the core of everything we do. Our AI-powered tools are designed to keep your sensitive data safe.
Specifically, Chat uses our private and secure predictive AI for all business-sensitive data. So, none of your order details, customer data, or chat conversations are shared beyond our secure system. Conversations handled by Chat are never stored or used for external training, ensuring your customers’ trust and maintaining the confidentiality you expect.
Assist Customers in Any Language
We believe language should never be a barrier to providing excellent customer service. That’s why, with its built-in multilingual support, Chat can assist shoppers from around the globe in their preferred language. Whether your customers speak English, Spanish, French, Chinese, or other languages, Chat understands their questions and responds accurately. This feature helps you build trust, improve the shopping experience, and expand your customer base by meeting the needs of a diverse audience—all without additional tools or manual translation.
Improve Customer Communication With Speech-to-Text
Whether your customers are on the go or prefer speaking to typing, they deserve a simple, intuitive way to get answers. Chat’s speech-to-text functionality transforms interactions by allowing your customers to say their questions aloud, making communication faster, more natural, and more accessible. This feature helps you serve a broader customer base while improving accessibility.
Help Your Customers 24/7
Your customers should never be kept waiting. Being available 24/7, Chat ensures that your customers always get an instant answer to all their questions. Your customers receive the answers they need exactly when they need them, making their shopping experience better and helping them make decisions faster. Chat is designed to keep your business running uninterruptedly around the clock.
How Chat Works: Helping Your Customers Anytime
Our AI Sales Assistant is like having a trusted advisor built right into your webshop. It’s designed to handle your customers’ questions, providing them with accurate answers and helpful guidance at any time. Chat ensures your customers always have the information they need at their fingertips.
Installing Chat is simple, and once it’s active, your customers will see a small chat bubble in the bottom corner of your webshop. This opens a chat window where they can ask about your products, blog posts, return policies, order status, or any other content available on your site.
Ready to Provide a Customer Experience That Converts?
Chat is the AI-powered chatbot that’ll keep you ahead of your competitors in 2025. By providing personalized support and improving the shopping experience, Chat helps you boost conversions and improve your customer satisfaction.
Book your free demo now to see how Chat can take your e-commerce business to the next level in 2025 and beyond!
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